About Francom

Francom is a nationally recognised, values‑driven organisation that exists to help people regain financial control when systems have become unfair, complex or overwhelming. We operate in moments of imbalance—where power, information or options are uneven—and apply discipline, integrity and sound judgement to achieve outcomes that are lawful, sustainable and humane.

Guided by our core values — Leadership, Integrity, Excellence, Balance and Nurturing (LIEBN) — Francom operates with accountability, care and purpose. Technology at Francom directly enables these values. Our systems must be secure, resilient, compliant and dependable—because the people we support rely on them at critical moments.

Role Purpose
 
The Cloud Infrastructure Engineer – Enterprise Services designs, deploys and operates Francom’s cloud and on-prem infrastructure and systems to ensure a performant, secure and reliable digital experience for all of the Group’s customers, clients and employees.
  
You will act as a key subject matter expert in cloud, infrastructure, systems and operations and provide leadership in everyday delivery in these domains – along with thought leadership to help shape the roadmap. Combining your systems thinking with strong hands-on skills – you will take the lead in cloud transformation, cloud migration, finops and modern digital cloud operations. Using your expertise in cloud security, infrastructure as code, software engineering practices and secure coding you’ll improve cloud practices and a security-focused devops culture across the Technology group.

The role combines hands‑on engineering with proactive improvement—uplifting systems, maturing operational practices, embedding cloud capabilities, and ensuring alignment with ISO 27001 expectations for control, continuity and security. This is a transformation‑focused role with opportunities to contribute to system rationalisation, cloud integration and AI implementation projects.
  
Key Responsibilities
  
Infrastructure, Systems & Cloud Engineering

• Maintain and support Azure infrastructure (compute, storage, networking) across multiple tenants and subscriptions
• Operate cloud environments to ensure reliability, performance, security, and governance
• Manage on-premises infrastructure, support its integration or migration to cloud platforms. Implement improvements to the configuration of cloud-hosted systems
• Design and implement secure identity and access integrations across systems and services
• Ensure systems are patched, maintained, and available with minimal service disruption
• Automate operational and repeatable processes to improve efficiency and consistency
• Configure and maintain systems in line with regulatory, compliance, and security requirements
• Collaborate closely with partners and stakeholders focusing on cybersecurity, risk management and compliance
• Protect sensitive data and configure systems to meet disaster recovery and BCP requirements. 

  
Operational Support & Incident Management

• Operate and support production systems with a focus on reliability and modern operational practices
• Lead the resolution of incidents and complex issues, driving timely and effective outcomes
• Build and maintain high-quality monitoring, alerting, and paging to detect and respond to issues early
• Identify reliability risks and implement improvements to reduce incident frequency and impact
• Automate response, remediation, and operational workflows to minimise manual intervention
• Contribute to a strong operational culture, emphasising ownership, accountability, and continuous improvement
• Coach and support peers in adopting DevOps practices, including monitoring, automation, and modern incident management.

  
Collaboration, Delivery, Leadership and Capability Uplift

• Contribute to and deliver technology initiatives, balancing project outcomes with ongoing operational responsibilities
• Collaborate across engineering, applications, data, and operations teams to deliver integrated, fit-for-purpose solutions
• Lead or support the delivery of projects and small virtual teams, coordinating internal stakeholders and external vendors to achieve outcomes
• Identify and implement improvements that support system rationalisation and cloud-first transformation
• Build team capability through clear technical documentation, knowledge sharing, mentoring, and hands-on coaching.

  
Skills & Experience 

Required

• Minimum 3 years administering Microsoft Azure, landing zones and experience architecting cloud solutions of moderate complexity
• 5+ years supporting and administering Active Directory & Entra ID
• 5+ years supporting and administering Microsoft Server & on‑prem infrastructure including compute, Hyper‑V, NAS/SAN storage, SAN switching and Windows and SQL clustering and data protection systems
• Demonstrated expertise in scripting and coding practices with a focus on automation, IaC, configuration management and pipelines
• Demonstrable experience partnering with data & analytics teams to design, deploy and provide operational support for secure, reliable cloud-hosted data pipeline and ML infrastructure (e.g. Azure Synapse, Data Factory, AWS EMR, Redshift, Databricks, Snowflake, Spark)
• Experience with security platforms including Defender XDR, Purview and SIEM solutions
• Experience configuring, optimising and using monitoring, paging and observability tooling to drive high standards of reliability and operational excellence
• Ability to work independently and collaboratively in a fast‑paced, high‑change environment, proactively driving the continuous improvement mentality in the team
• Strong written and verbal communication skills, experience working with customers and stakeholders and technical documentation.

Desirable

• Experience supporting Fortinet network devices (firewalls, switches, WAPs)
• Experience configuring end-user and collaboration technology including M365, Intune and SharePoint
• Familiarity with compliance frameworks such as Essential Eight, PCI DSS, SOC2 and ISO 27001
• Microsoft certifications (Azure, Microsoft 365, Security)
• Familiarity with ITIL governance practices and IT service management tooling
• Basic experience using AI coding assistants to transform cloud infrastructure automation, practices and velocity.

Why you’ll love this role

• Broad technical responsibilities and tasks across Azure, automation, DR, networking and security uplift. Real ownership and influence over the cloud, infrastructure and security roadmaps
• Rapid growth, investment and a strong pipeline of transformation initiatives
• Strong culture of learning, collaboration and autonomy within the team and a bias towards velocity and getting things done.

 
At Francom, the systems you build directly support people regaining financial stability and dignity. Your technical decisions have real‑world impact.
  
How to Apply
Apply now via SEEK to join a values‑led organisation where Leadership, Integrity, Excellence, Balance and Nurturing guide how technology is built and governed.