About Francom
Francom is a fast-growing organisation transforming the customer journey in one of Australia’s most vital industries. We are committed to fostering a collaborative, high-performing culture driven by our core values: Learning, Integrity, Boldness, Excellence, and Nurture (LIBEN). As we scale, we’re seeking an organised and proactive Office Assistant to ensure our workplace remains a clean, efficient, and welcoming environment for all staff and visitors.
Position Overview
The Office Assistant plays a critical support role in the day-to-day operations of Francom’s head office. This role is the first point of contact for guests and internal stakeholders and is responsible for maintaining office cleanliness, managing supplies, and supporting various departments with basic administrative and coordination tasks.
Key Responsibilities
Front Office & Reception Duties
- Greet and assist all staff, visitors, clients, and contractors in a professional and friendly manner
- Manage front door access, including notifying relevant team members of visitor arrivals
- Answer incoming deliveries and direct them accordingly
- Ensure reception and front-of-house areas are tidy and presentable at all times
Office Cleanliness & Maintenance
- Maintain cleanliness of kitchen, meeting rooms, shared spaces, and desks throughout the day
- Empty bins daily, clean workstations, and refill kitchen and bathroom supplies throughout the day
- Perform routine checks of office facilities to ensure safety and cleanliness standards are met
- Perform routine checks of office equipment to ensure all are in working order and restock supplies such paper in printer at all times, check toner levels etc
- Perform routine checks of office overall state to ensure there is no rubbish on floors, no dishes in sick and any other untidiness.
- Coordinate with cleaners or building management for larger maintenance issues
Administrative Support
- Assist with printing, scanning, filing, and photocopying for various departments
- Update internal records, filing systems, and general office documentation
- Assist with mail processing – incoming and outgoing (including couriers)
- Support data entry or spreadsheet updates as needed
- Prepare meeting rooms and ensure equipment (e.g., screens, projectors, stationery) is ready
Inventory & Supplies
- Monitor stock levels of kitchen, bathroom, and stationery supplies
- Place orders and liaise with suppliers for replenishment
- Keep inventory logs up to date
Onboarding & Staff Support
- Assist with new employee onboarding days: setting up desks, welcome packs, tours, and refreshments
- Help with internal events, celebrations, or functions by coordinating catering or set-up
- Support wider HR, Risk, and Compliance teams with ad hoc tasks or filing as required
Errands & Ad Hoc Support
- Run occasional local errands (e.g., collect mail, purchase supplies)
- Provide backup administrative support to the Executive Assistant or Office Manager
- Assist with tasks related to audits, compliance filing, or basic IT equipment checks
Skills & Experience
Essential:
- Previous experience in an office, hospitality, or facilities support role
- Ability to work autonomously and take initiative
- Strong communication and interpersonal skills
- Attention to detail and high standards for presentation
- Willingness to assist with a wide range of office-related tasks
- Professionalism, discretion, and a friendly demeanour
Desirable:
- Experience in a corporate or professional services environment
- Basic proficiency in Microsoft Office (Outlook, Excel, Word)
- Knowledge of basic WHS or office safety procedures
Why Join Francom?
- Be part of a values-driven, rapidly growing organisation
- Work in a positive and professional office environment
- Access opportunities to learn, grow, and develop your career
- Enjoy a team that celebrates success and fosters inclusivity
How to Apply
If you’re an organised, approachable, and motivated individual looking to support a dynamic office and contribute to a high-performing team, we’d love to hear from you.