We are looking for a Customer Care Officer to join our team. This role is perfect for someone who thrives in a fast-paced, compliance-focused environment and enjoys delivering outstanding service to clients. You will handle customer inquiries, manage client records, and help improve processes while upholding our high standards of integrity and compliance.

About Francom:
Francom is a leading financial services organisation committed to delivering exceptional customer service while maintaining the highest compliance standards. Our team lives by our core values – Leadership, Integrity, Excellence, Balance, and Nurturing (LIEBN) – ensuring we provide trusted solutions to our clients and support to our people.

What You’ll Be Doing:

• Deliver excellent customer service while maintaining compliance with regulations and company policies.
• Manage inbound customer inquiries and provide accurate information about our services.
• Identify and resolve complex customer issues, providing timely solutions.
• Identify and assist customers experiencing hardship or vulnerability, providing appropriate support and solutions.
• Maintain security and confidentiality of company and client information.
• Collaborate across teams to improve customer outcomes and internal processes.
• Keep client records up-to-date and perform accurate data entry.
• Support compliance initiatives, audits, and regulatory reporting.
• Assist the organisation with other duties as required.

What We’re Looking For:

• Strong customer service experience, preferably in a compliance or financial environment.
• Previous experience in collections or working with customers experiencing financial hardship or vulnerability is preferred but not essential.
• Excellent communication and problem-solving skills.
• High attention to detail and ability to manage multiple priorities.
• Ability to work collaboratively with teams across departments.
• Commitment to upholding our core values: Leadership, Integrity, Excellence, Balance, and Nurturing (LIEBN).

Why Join Us:

• Be part of a growing organisation with a culture of excellence and integrity.
• Opportunities for learning, development, and career progression.
• Work in a supportive and collaborative environment where your contribution is valued.
• Play a key role in upholding our values and shaping the customer experience across the business.

Apply Now:
If you are motivated, customer-focused, and committed to delivering compliant and exceptional service, we would love to hear from you. Please submit your application via Seek with your resume and cover letter outlining why you are the ideal candidate.