About Francom
Francom is a leading financial services organisation committed to delivering exceptional client outcomes while operating within a highly regulated environment. Guided by our core values — Leadership, Integrity, Excellence, Balance, and Nurturing (LIEBN) — we provide trusted solutions to our clients and foster a collaborative, accountable, and high‑performing workplace.
The Opportunity
We are seeking an experienced Client Liaison Officer to join Francom in a critical operational role supporting Credit Default Listing, Insolvency, and Document Request functions.
This role is suited to a detail‑driven professional with essential insolvency experience who is confident managing complex, time‑sensitive processes and engaging with clients and stakeholders in a compliant and professional manner. You will act as a key point of contact while owning and managing end‑to‑end processes in line with legislative and contractual obligations.
Based in our Parramatta office, this role supports Francom Operations and works closely with internal teams, external administrators, vendors, and system providers.
Key Responsibilities
- Act as the primary point of contact for clients, providing professional and timely service
- Build and maintain strong client and stakeholder relationships across Francom Operations
- Provide operational and administrative support across default listings, insolvency, and document requests
- Own and manage default processes, ensuring compliance with legislation, client contracts, and ETL requirements, including 45‑day conversions
- Own and manage consumer and commercial insolvency processes, including updates, reporting, voting, and stakeholder liaison (Part IX & Part IV)
- Manage document request workflows, coordinating internally and externally to meet required timeframes
- Maintain accurate records and client data within CRM and internal systems
- Identify, escalate, and resolve issues efficiently to manage risk and ensure service delivery
- Drive process improvement and compliance, supporting remediation, audits, and continuous improvement
- Liaise with IT and raise tickets for ETL issues, bulk requests, and system-related matters
What We’re Looking For
- Proven experience in insolvency administration within financial services, credit, or a regulated environment
- Hands-on experience managing consumer and/or commercial insolvency processes, including Part IX and Part IV matters
- Experience managing insolvency updates, reporting, and stakeholder communications
- Strong understanding of legislative and compliance requirements relating to insolvency
- High attention to detail with the ability to manage time‑sensitive, high‑risk processes
- Excellent written and verbal communication skills
- Proven ability to liaise confidently with external administrators, vendors, clients, and internal stakeholders
- Strong organisational, problem‑solving, and process‑driven mindset
- Ability to work autonomously while contributing effectively within a team
- Alignment with Francom’s core values — Leadership, Integrity, Excellence, Balance, and Nurturing (LIEBN)
Why Join Us
- Key operational role within a growing financial services group
- Exposure to complex insolvency, default, and compliance processes
- A professional, collaborative, and accountable culture grounded in PRIDE and LIEBN
- Supportive, values‑driven, and inclusive workplace
- Opportunity to work across multiple Francom brands and systems
- Ongoing learning, development, and career progression opportunities
Apply Now
If you are a customer‑focused professional who enjoys being the first point of contact and delivering high‑quality client service, we would love to hear from you.
Please submit your application via Seek, including your resume and a brief cover letter outlining your experience in client service and your interest in joining Francom.