About Francom

Francom is a leading financial services organisation committed to delivering exceptional client outcomes while operating within a highly regulated environment. Guided by our core values — Leadership, Integrity, Excellence, Balance, and Nurturing (LIEBN) — we provide trusted solutions to our clients and foster a collaborative, accountable, and high‑performing workplace.

The Opportunity

We are seeking an experienced Client Liaison Officer to join Francom in a critical operational role supporting credit default listings, document requests, and client servicing functions.

This role is ideal for a detail‑driven professional with experience in banking, debt collection, or financial services, who is confident managing time‑sensitive processes and engaging professionally with clients and stakeholders in a regulated environment. You will act as a key point of contact while owning and managing end‑to‑end operational workflows in line with legislative, contractual, and compliance requirements.

Based in our Parramatta office, this role supports Francom Operations and works closely with internal teams, external vendors, and system providers.

Key Responsibilities

• Act as the primary point of contact for clients, providing professional, timely, and compliant service
• Build and maintain strong client and stakeholder relationships across Francom Operations
• Provide operational and administrative support across credit default listings and document request workflows
• Own and manage default listing processes, ensuring compliance with legislation, client contracts, and internal requirements, including time‑critical conversions
• Manage client updates, reporting, and stakeholder communications in a clear and professional manner
• Coordinate document requests internally and externally to meet required timeframes
• Maintain accurate client records and data within CRM and internal systems
• Identify, escalate, and resolve issues efficiently to manage risk and ensure service delivery
• Support compliance, audits, remediation activities, and continuous improvement initiatives
• Liaise with IT and raise tickets for ETL issues, bulk requests, and system‑related matters

What We’re Looking For

• Proven experience in banking, debt collection, credit, or financial services
• Experience working in a regulated, compliance‑focused environment
• Strong understanding of legislative and contractual obligations relating to credit and client servicing
• High attention to detail with the ability to manage time‑sensitive and high‑risk processes
• Excellent written and verbal communication skills
• Proven ability to liaise confidently with clients, vendors, and internal stakeholders
• Strong organisational, problem‑solving, and process‑driven mindset
• Ability to work autonomously while contributing effectively within a team
• Alignment with Francom’s core values — Leadership, Integrity, Excellence, Balance, and Nurturing (LIEBN)

Why Join Us

• Key client‑facing operational role within a growing financial services group
• Exposure to complex credit, default, and compliance processes
• Professional, collaborative, and accountable culture grounded in PRIDE and LIEBN
• Supportive, values‑driven, and inclusive workplace
• Opportunity to work across multiple Francom brands and systems
• Ongoing learning, development, and career progression opportunities

Apply Now If you are a customer‑focused professional who enjoys being the first point of contact and delivering high‑quality client service, we would love to hear from you.

Please submit your application via Seek, including your resume and a brief cover letter outlining your client service experience and interest in joining Francom.